SHAIMMAA
02-02-2015, 11:01 PM
بسم الله الرحمن الرحيم
Learning and Support Coordinator
Morgan International - الرياض, السعودية
تاريخ الإعلان عنها: 2015/02/02
الوصف الوظيفي
Role Summary:
The Learning and Support Coordinator serves as primary point of contact for candidates, assists in the implementation of the marketing plans and handles enrollment of candidates, in order to promote the portfolio and increase awareness and market share.
Main Accountabilities:
• Implement and follow on public sales targets under supervision of the Business Manager.
•Follow up on marketing leads, and on other leads generated.
•
Meet with candidates, act as advisor and answer their questions. Register candidates, issue invoices,
follow up on collections.
•
Gather, enter, and/or update data to maintain leads and visitors’ records up to date for a better leads nurturing.Provide inputs to the marketing department to ensure leads’ generation and market share growth.
•Conduct ongoing competitive analysis with respect to the assigned products & collects testimonials from previous students for better marketing intelligence and customer service.
•
Ensure candidates receive outstanding service by providing them with a friendly and supportive environment, maintaining outstanding standards and solid technical knowledge along with other components of customer service.
•In coordination with the operations department, set class schedules;update schedules to reflect cancellations, reschedules, additions, and/or
modifications of classes
• Under the supervision ofthe Business Manager and the Operations Department assign instructors toclasses, follow up on students’ satisfaction with instructors and calculates instructors’ fees.
• Explain policies and procedures to candidates and their employers; oversee compliance with Morgan’s
policies, in order to keep quality consistency in customer service.
•Assist candidates in acquiring memberships, and
filling exams’ applications.
•Ensure passing rate enhancement and proper
follow up on candidates' homework, attendance, and complaints.
•
المهارات
Educational Requirements:
- Bachelor degree in Business Administration or equivalent
Knowledge and professional experience:
- 1 to 3 years of experience in sales preferably in the service sector
- Proficiency in Microsoft Office applications
- English fluency
Competencies required:
- Organizational and time management skills
- Excellent communication and negotiation skills
- Ability to work under pressure and to effectively meet deadlines
- Customer oriented
- Attention to details
- Culture sensitivity
مع تحياتى
Learning and Support Coordinator
Morgan International - الرياض, السعودية
تاريخ الإعلان عنها: 2015/02/02
الوصف الوظيفي
Role Summary:
The Learning and Support Coordinator serves as primary point of contact for candidates, assists in the implementation of the marketing plans and handles enrollment of candidates, in order to promote the portfolio and increase awareness and market share.
Main Accountabilities:
• Implement and follow on public sales targets under supervision of the Business Manager.
•Follow up on marketing leads, and on other leads generated.
•
Meet with candidates, act as advisor and answer their questions. Register candidates, issue invoices,
follow up on collections.
•
Gather, enter, and/or update data to maintain leads and visitors’ records up to date for a better leads nurturing.Provide inputs to the marketing department to ensure leads’ generation and market share growth.
•Conduct ongoing competitive analysis with respect to the assigned products & collects testimonials from previous students for better marketing intelligence and customer service.
•
Ensure candidates receive outstanding service by providing them with a friendly and supportive environment, maintaining outstanding standards and solid technical knowledge along with other components of customer service.
•In coordination with the operations department, set class schedules;update schedules to reflect cancellations, reschedules, additions, and/or
modifications of classes
• Under the supervision ofthe Business Manager and the Operations Department assign instructors toclasses, follow up on students’ satisfaction with instructors and calculates instructors’ fees.
• Explain policies and procedures to candidates and their employers; oversee compliance with Morgan’s
policies, in order to keep quality consistency in customer service.
•Assist candidates in acquiring memberships, and
filling exams’ applications.
•Ensure passing rate enhancement and proper
follow up on candidates' homework, attendance, and complaints.
•
المهارات
Educational Requirements:
- Bachelor degree in Business Administration or equivalent
Knowledge and professional experience:
- 1 to 3 years of experience in sales preferably in the service sector
- Proficiency in Microsoft Office applications
- English fluency
Competencies required:
- Organizational and time management skills
- Excellent communication and negotiation skills
- Ability to work under pressure and to effectively meet deadlines
- Customer oriented
- Attention to details
- Culture sensitivity
مع تحياتى